diy prop hire terms

TERMS ARE BOUND UPON ANY BOOKING

 

All goods supplied are on a hire basis only and the title remains with Lulabee.
The minimum hire order is £250.00.

During the hire period all goods remain your responsibility until they have been collected or delivered back to Lulabee. Please note that regardless of who may damage or break a Lulabee item (e.g your venue) it is still your responsibility to replace or cover any damage. It is not recommended for items to be left unattended at your wedding venue after the wedding. 

All hire goods are to be returned in their original condition.

Covid-19

We are keeping up to date with the ongoing events surrounding Covid-19.

If the client fails to inform Lulabee of any changes of date or venue more than 1 month in advance of the original agreed upon date, and Lulabee is unable to provide services for the new date, the client will be required to pay the full outstanding amount due.

Please be assured we want to help during this unprecedented and challenging time and we will support you. 

Rescheduling;

In the event your wedding is postponed due to the pandemic, a stress free moving of dates will be made with no additional costs. Please bear in mind there may be restrictions and limitations with your new date, but we will do everything we can to deliver the service you are expecting.

To confirm:

  • Your deposit will be held on account and offset against your new booking

  • We will reschedule your booking on any available date within 18 months of the original booking.

Kindly note: If your date is unknown please state this and we will retain your deposit on account. Once you agree a new date please update us on email so we can confirm and allocate your deposit(s).

Cancellations;

We will always advice to postpone not cancel. Initial payments are non refundable. However if you wish to cancel your booking please refer to the cancellations policy below.

Payments

Orders require a 50% deposit at the time of booking to secure the order, this will be deducted from your final invoice. Your booking is non refundable. The deposit is applied towards the total balance upon completion and submission of this contract. The 50% deposit reserves the date and reserves all items for your wedding day. This will stop other couples being able to use them on this date.

Your final invoice will always be sent and final payment due no more than 1 month prior to your wedding day.

If the required event date is within 1 month of the service agreement, payment is required in full at the time of order. Given the deposit conditions imposed upon us by our suppliers, this payment would be non-refundable. We reserve the right to cancel the booking if payment in full isn’t received within 14 days of the event. 
 
Payment methods are direct bank transfer only. If the balance payment is not received Lulabee reserves the right to withdraw the acceptance of your order. 
No collection can be made without receipt of the cleared balance.

Cancellation Charges

If a cancellation occurs all payments made are non refundable.
Please postpone, please don’t cancel!
If you decide to cancel your weddings the result will be as per the T&C’s.

Cancellations made more than 4 weeks prior to the date of delivery  
- No Charge will be made.
Cancellation made less than 4 weeks prior to the date of delivery
- 50% of the remaining balance owing.
Cancellations made within 14 days of the delivery date
- 100% of the remaining balance owing.

Hire Period

All items are to be collected from Lulabee’s studio, in Salisbury, Wilshire, SP5 unless arranged otherwise.

The normal rental period for goods is 1- 4 days up to a maximum period that may not normally exceed 30 days. This will be arranged between Lulabee and client with plenty of notice.

If you wish to arrange an extended hire, hold your hired goods for longer than the contracted period, please contact us in advance to check availability of the products and also the cost for the extended hire. Unauthorised extensions to the rental period will be charged at the current rates plus a daily £50 penalty.

No refunds or credits will be issued for any items that are returned unused.

DIY Hire

DIY Hire means that no installation or ‘De-rig’ of props is provided. Some of your props may require assembly and you must allow enough time to organise this. Your items will be delivered boxed, polished and ready to assemble/use.

No florals will be included with your items although they may photographed this way on our website. Dried floral arrangements and faux flowers may be included. Please read your quotation thoroughly to understand what is and isn’t included.

The client assumes all responsibility for props and decor until they are returned. It is the responsibility of the client to carry out all safety measures for hired items.

You will need to re-package your items ready for collection following your event. Please ensure the hire items are packaged the way you received them.

Changes to Final Invoice

At Lulabee we understand you may want to make changes to your final invoice.
From the time of booking you are welcome to add onto your invoice subject to availability. Hire items need to be confirmed 1 month before the wedding with your final invoice.
If at any point upon booking you want to remove anything, please consider that this has been held back for you, and therefore may stop other clients from hiring.

Within the 8-4 week before your wedding, you may be able to replace anything under our discretion, but no items can be removed after this time (or they can be removed and your outstanding balance will remain the same). 

 

Liabilities

Lulabee shall not be responsible for any injury or damage to persons or property arising from the use of any goods under hire from Lulabee. Lulabee has the right to change the terms and conditions at any times.

Lulabee has Public Liability Insurance should your venue need it, please just get in touch and we can email this to you or your venue.

Missing/Mislaid Items

Any items that are not returned or are broken are the responsibility of the hirer to replace. If this item is needed for another wedding or not returned by a certain time then an additional fee will be charged and deducted off your breakage payment. 

Limit of Liability

If Lulabee is unable to complete services due to extreme instances (i.e. accident, death, extreme weather conditions or unsafe conditions at the venue), then Lulabee is not responsible for non-completion of services and Lulabee and the Client can come to a reasonable agreement for a partial refund.

Breakage Payment

A Breakage payment must also be provided with the final balance payment.
This is will need to be paid separately into a different account to the final payment.

All bookings will require to pay a minimum £150 booking fee.
This will depend on the items hired and will be on your final invoice. This is to be sent and then paid alongside your final invoice, you will find the bank details on your invoice.

This balance will be kept separate and returned to you after the wedding (please bear with during busy periods) and once items under hire are checked and returned safely and promptly with no breakages. If the cost of the missing or damaged goods exceeds the £100 damage deposit a bill will be issued.

Alternatively this payment can be paid with cash. Due to the complexity or the booking fee, cheques are not accepted.